technology Archives

A third of the UK’s largest online retailers ignore customers during shipping

April 4, 2019

Over half of ecommerce platfiorms 'won't be fit for purpose next year'

Only four of the UK’s 100 largest online retailers provide customers with personalised information about the status of their orders, with 27% not communicating with shoppers at all during the delivery period.

Most marketers using AI believe it will drive ‘double digit growth’ in 2 years

April 3, 2019

The vast majority (84%) of marketers currently using Artificial Intelligence believe it will yield big results within two years, with the majority already employing ‘data scientists’, according to new research.

Retail Week Live: Shop Direct rebrands, Walmart talks automation

March 28, 2019

This year’s Retail Week Live event brings together 200+ world-class speakers from across retail and beyond to create the opportunity for industry’s leaders to take stock, find inspiration and reconnect with the sector. We lok at some of the key tends at this year’s event.

Meme ban or creative protection? EU MEPs approve controversial online copyright law

March 26, 2019

The European Parliament has approved the Copyright in the Digital Single Market Directive, passing controversial copyright rules that campaigners claim could change the way the internet works.

1 in 5 brands admit they’ll “never understand their customers”

March 22, 2019

20% of marketing and CX professionals feel they will “never truly understand” their customers’ buying decisions, according to a new report.

Skoda app lets couriers deliver shopping to car boots

March 21, 2019

Skoda is testing a new scheme that lets users choose their car as a delivery address when they shop online, avoiding the hassle of having to wait in for parcels.

Consumers pay more attention to ‘creatively consistent’ digital campaigns

March 21, 2019

Over 170% more attention paid to standard ad formats that are creatively similar to other digital formats in the same campaign, according to new research.

Top 5 benefits of a cashless society for small businesses

March 11, 2019

What will payments look like in the future? As cash makes way for mobile wallets and cards, a new study looks at the key benefits of being a cashless society.

The Queen makes her first Instagram post

March 8, 2019

The Queen has posted her first message on Instagram at a new Science Museum exhibition in London.

Nuance tool unites AI and human customer service

March 6, 2019

Nuance Communications has announced a new technology bundle, used to enhance customer experiences by uniting human agents and artificial intelligence.