Web self-service ‘now main channel for customer care’
Web self-service has become the primary channel for customers sourcing information for after-sales service, according to new research.
smartphones
Gumtree debuts Android app
Gumtree.com has announced the launch of its first official app for Android in the UK, and an update to its existing iOS app.
Apple fails to get Samsung banned in US
A US judge has ruled that Samsung phones can remain on sale in the country, following Apple’s bid to get a number of smartphones banned after a copyright case in August.
Right to reply: Online universities are just the start of digital learning
Last week saw a consortium of UK Universities announce plans to put a select number of higher education courses online for free. Olof Schybergson, Founder and CEO, Fjord, looks at the growing influence digital services are having on distance learning.
Online education: UK universities to offer free courses online
A consortium of UK universities are launching an online project, giving public access to higher education courses via computers, tablets or smartphones.
Yahoo revamps webmail for smartphones and tablets
Yahoo has released the new version of its popular webmail service, as it looks to expand its reach on mobile devices.
TalkTalk expands into mobile market with £5 tarrifs
TalkTalk is expanding beyond its landline phone and broadband packages with a new mobile phone service in the UK.
ASOS targets mobile fashion shoppers with two new apps
Mobile agency Nimbletank has created two new mobile apps for online fashion retailer ASOS, as the brand optimises its offering for smartphones and tablets.
More than 38m US web users shopped ‘while on the toilet’
Online Americans are shopping from their mobile devices in mass numbers, sometimes from unexpected places, with more than 38 million online adult Americans admitting to having shopped online while on the toilet, according to new research.
More than 38m US web users shopped 'while on the toilet'
Online Americans are shopping from their mobile devices in mass numbers, sometimes from unexpected places, with more than 38 million online adult Americans admitting to having shopped online while on the toilet, according to new research.