It has been a devastating week for the retail sector, with many household names falling victim to the pressures of crumbling consumer confidence and shrinking household budgets. With fashion retailer Jane Norman announcing that it is going into administration, the takeover of Habitat by the Home Retail Group and Homeform also confirming that it was … [Read more…]
Almost one in three online consumers find inaccurate pricing in search ads displayed by retailers, according to a new survey conducted by YouGov.
Despite challenging economic times, UK online businesses are failing to recognise that customer service is king. A revealing new report – The 2011 Eptica UK Multichannel Customer Service Study – lays bare the gulf in customer service support that UK consumers face when buying online.
Online shopping continues to grow in the UK, with £5.3 billion spent online during May; a year-on-year increase of 18%. However, Brits are preferring to make lots of small purchases rather than big investments, according to the latest data from the IMRG and Capgemini. Here, key figures form the UK ecomerce industry share their experience … [Read more…]
Alibaba Group plans to split its online retail operation TaoBao into three separate companies- a move which could hinder Yahoo’s plans to invest further in the company.
Online shopping continues to grow in the UK, with £5.3 billion spent online during May; a year-on-year increase of 18%. However, Brits are preferring to make lots of small purchases rather than big investments, according to the latest data from the IMRG and Capgemini.
British consumers show little forgiveness towards poor eCommerce sites but reward those that perform well and provide them with timely, personalised offers, according to a new survey from Apptus and YouGov.
Former politician and Strictly Come Dancing star Ann Widdecombe will today launch a campaign from the charity Action on Hearing Loss, supported by BT, to encourage people to get their hearing checked.
New research from eDigitalResearch and Portaltech shows that almost half of Smartphone users (48.2%) have now shopped online and on their mobile, increasing by a dramatic 13% in just nine months.
A new report from Juniper Research forecasts that global NFC mobile contactless payment transactions will reach nearly $50 billion worldwide by 2014. Following on from the Orange Mobile Payments service launch in the UK, 2011 and 2012 are expected to be banner years for NFC service rollouts.