Hobbycraft begins customer feedback programme
Arts and crafts retailer Hobbycraft Europe’s is running a UK wide customer feedback programme, ‘Crafting Your Opinion,’ across 75 UK stores.
retail
Top tips: Taking customer experience management to the next level
Udesh Jadnanansing, Founder and Managing Partner at Mopinion,looks at how online retailers should strive for ‘Excellent’ rather than settle for ‘Good’ and looks at the ways they can take their CEM to the next level to reap the rewards.
UK mobile users ‘spend £200’ per year on their smartphones
New research released today has revealed how mobile shopping is taking off among UK consumers: four out of ten smartphone owners (42%) have bought something on their phones – and they spent an average of £199 over 2013.
Lovers leave Valentine’s Day shopping until last minute
Valentine’s Day shoppers in the UK buy their presents a week before the most romantic day of the year, according to new research.
Big brands at risk of cyber squatting as new domain names go live
Britain’s most valuable companies are potential targets for cybersquatters in 2014 and beyond, with domain names such as .web and .online set to go live.
Top 10 reasons why websites are losing sales
Price and product range are consumers’ top complaints when it comes to retail websites, with rising expectations driving complaints, according to new research.
Ecommerce trends in the UK: £91bn spent online in 2013
Online retail sales exceeded expectations in December, with the IMRG Capgemini e-Retail Sales Index recording 18% year-on-year growth as a result of British shoppers spending £11 billion online – up from £9 billion spent in December 2012.
Ecommerce trends for 2014: End of year sales signal two-track retail market
The record level of online sales this holiday season has highlighted the ‘two-track’ nature of retailing – a new paradigm where traders with a higher commitment to technology and a multichannel approach are in the fast lane.
SLI sees 50% increase in sites searches in December
Global ‘Software as a Service’ (SaaS) site search provider SLI Systems handled over one billion search queries for its clients in December 2013, representing year-on-year growth of 50%, well above the average 14% across the ecommerce industry.
M&S, Tesco and Morrisons hit by Christmas sales slump
Three of the biggest names on the UK high street have all posted disappointing sales over the Christmas period, as digital shopping continues to rise.