UK retail customer experience failing to improve: 50% of queries left unanswered
Customer experience provided by UK retailers is not improving, leaving consumers increasingly frustrated, according to new research.
retail
Amazon planning augmented reality furniture stores?
Amazon is exploring the possibility of appliance and furniture stores, as well as using AR and VR to help customers visualise what it would look like in their homes.
Tech-savvy generation demands the high street to up its game
Bricks and mortar stores have to do more to satisfy tech savvy shoppers and improve the in-store experience, according to new research.
VR gets real: “Hyper Reality Experience” launches in UK
The UK’s first virtual reality-powered game experience will launch in Leeds next month when a leading escape game company unveils the Hyper Reality Experience, the first in a series of centres to be launched in British cities.
Which retailers are getting it right on Mother’s Day?
According to research by Mintel, Brits spend more on Mother’s Day than Father’s Day – an estimated £510 million was spent in the UK on Mother’s Day in 2015 compared to £360 million on Father’s Day, with less than half (47 percent) of Brits spending money on their dads* But what retailers are getting it … [Read more…]
Mother’s Day shopping trends: spa treatments and flowers lose out to household appliances
With Mother’s Day fast approaching, new research unearths some surprising results about online gift shopping habits, indicating that luxury items don’t top the search list and it turns out mums aren’t putting their feet up, even on Mother’s Day…
Online retail sales up 15%, but growth through smartphones slowing
UK online retail sales were up +15% year-on-year (YoY) in February, according to the latest figures from the IMRG Capgemini e-Retail Sales Index, building on solid growth in February 2016 (+16%).
Virtual flop? VR device sales falling short of expectations
The VR industry shipped 6.3 million devices worldwide and generated $1.8bn in revenue during 2016, according to new research.
Top tips: 3 often overlooked components of ecommerce
Ecommerce is growing at a record pace. Bart Mroz, the founder and CEO of digital commerce consultancy SUMO Heavy looks at some underrated tactics that achieve online retail success.
Top tips: Unlocking the value of video for e-commerce
As a retail brand, video is essential to your marketing strategy. In the first of a three part series, Mark Blair, VP of EMEA at Brightcove explains how video can boost sales, enrich the customer experience and accelerate the buying journey.