With this week’s news that the East of England Co-op will become the first major retailer to sell food beyond its “best before” date, there is clearly a growing recognition within the industry that supermarkets must do more to reduce the amount of food waste. Retailers must balance ordering enough stock so that customers can … [Read more…]
The latest generation to hit the shops in earnest has very different expectations from their parents, according to new research.
UK consumers are wondering when Amazon’s legendary Treasure Trucks will finally dock in Britain, following a UK recruitment drive earlier this year. If Amazon’s Treasure Truck plans have sunk, ParcelHero asks will another retailer sail in to pirate the idea?
The amount spent on UK online retail sites on Black Friday 2017 was up +11.7% to £1.39bn, according to data from IMRG. This was ahead of the original forecast of +9% growth for the day.
The majority (92%) of consumers’ shopping purchases will be influenced by offers and promotions this Christmas, according to research from the 2017 Holiday Retail Outlook Report by Conversant, Epsilon and LoyaltyOne.
Christmas can be a great opportunity to secure new customers, and a good experience with personalised service can lead to higher retention rates. Howard Williams, Marketing Director at Parker Software looks at how live chat software help manage high volumes of festive customers.
Guy Murphy, industry technology evangelist at MuleSoft, looks at the challenges that retailers face with Black Friday, and the ways in which they can string together their various technologies to support their efforts.
The UK will generate £7.42bn in sales over the Black Friday peak period of 20–27 November 2017, up 15% up from £6.45bn in same period 2016 according to new research.
With the busiest shopping day of the year ahead of us, retailers’ preparation should be well underway. Craig Summers, UK Managing Director at Manhattan Associates shares his top tips for surviving Black Friday and beyond.
Artificial intelligence technology will be crucial to enable retailers to optimise their supply chains, minimising their costs and ensuring they have the right levels of stock, by analysing vast quantities of data to automate thousands of product replenishment decisions. Uwe Weiss, CEO at Blue Yonder, looks at how intelligent analysis and automated replenishment processes can … [Read more…]