Political polarisation and viral social movements like #grabyourwallet, #MeToo, and #TimesUp have dramatically changed the face of brand engagement and consumer loyalty, according to new research.
This week Amazon opened its first checkout-less supermarket in Seattle. Terry Hunter, UK MD of Astound Commerce examines whether other supermarkets will follow Amazon’s example.
Advertisers should embrace the chill this month, as new data analysed by The Trade Desk reveals that winter weather can boost consumers’ receptiveness to online advertising – with travel brands set to win the biggest share of wallet.
UK online retail sales were up 12.1% on average year-on-year (YoY) in 2017, according to the latest figures from the IMRG Capgemini e-Retail Sales Index.
Amazon Go marks a significant moment in retail as Amazon looks to push into the high-street. Hugh Fletcher, Global Head of Consultancy and Innovation, Salmon looks at how the cashier-less supermarket could change the retail landscape.
Amazon has launched its first cashier-less grocery store, dubbed Amazon Go, after a year of tests.
Speed of service remains a key consideration in driving omnichannel conversions, as connected consumers expect immediacy across their shopping encounters, according to a new report.
A new report published by Brightpearl, a provider of retail management systems that helps high-growth retailers streamline back-office operations, finds an enormous gap between omnichannel importance and adoption and its effective execution.
Despite the digital demands connected consumers now expect in their omnichannel shopping journeys, the values of traditional customer service and human interaction prove key motivations for consumers choosing to shop in-store, a new report by PCMS, a global provider of unified commerce solutions, reveals.
Online retailers coped with 10,000 queries per second and enjoyed 100% service availability on retail’s most demanding day, according to new research.