retail Archives

Shutterstock launches “View in Room” augmented reality for mobile

April 17, 2019

Shutterstock has launched a virtual reality experience that lets iOS app users visualize how an image from Shutterstock’s collection would look in real life.

Google takes on Amazon Web Services with ‘Cloud for Retail’ platform

April 15, 2019

Google has launched a new solution designed to help retailers deliver personalised recommendations, unite online with offline shopping experiences and AI analytics.

Bensons for Beds and Harveys Furniture hires Upland Rant & Rave for ‘fast feedback’ customer service

April 9, 2019

UK retail group, Steinhoff is rolling out of Upland Rant & Rave fast feedback tech across Bensons for Beds and Harveys Furniture, as part of their improved CRM offering.

ASOS clamps down on ‘serial returners’ with new customer policy

April 8, 2019

Online retail giant Asos has changed its returns policy to tackle ‘serial returners’ threatening to investigate and “take action” if it notices any “unusual” return patterns.

Vodafone turns on first 5G train station at Birmingham New Street

April 4, 2019

Vodafone has turned on 5G connectivity at Birmingham New Street, making it the UK’s first train station to trial the superfast technology.

Is ROI dead? New report shows rise in Customer Lifetime value metric

April 4, 2019

Customer Lifetime Value (CLV) is starting replace ROI as the core metric for evaluating the effectiveness of marketing activity, as opposed to short term measurement ROI, according to new research.

AO stops all TV advertising to focus on digital

March 29, 2019

Online electricals retailer AO.com is to turn off TV advertising and focus on digital campaigns instead.

Retail Week Live: Shop Direct rebrands, Walmart talks automation

March 28, 2019

This year’s Retail Week Live event brings together 200+ world-class speakers from across retail and beyond to create the opportunity for industry’s leaders to take stock, find inspiration and reconnect with the sector. We lok at some of the key tends at this year’s event.

Customer experience trends: No ‘third time lucky’ for brands

March 27, 2019

There’s no ‘third time lucky’ for brands failing at customer experience, with two in five consumers (39%) would consider switching to another retailer after two bad experiences with a brand.

Consumers want delivery updates from the brands and retailers they shop with – not third-parties

March 26, 2019

Customers hate being ‘catfished’ by companies and a massive 80% of consumers admit a consistent post-purchase experience is fundamental to their desire to repeat-purchase, according to new research.