UK companies missing trick with online customer service
UK consumers are being let down by substandard customer service on the web and email, and in many cases, service has got worst since 2011, according to a new study.
Top tips: Creating a social media campaign in Russia
In some countries, social media isn’t just about Facebook. With so many brands focusing on the BRIC markets, Patrick Eve, MD of international translation agency, TranslateMedia, gives the lowdown on social media use in Russia.
Plans for ‘.uk’ domain names announced as alternative to ‘.co.uk’
Nominet, the not-for-profit organisation responsible for running the .uk infrastructure, has launched a consultation on the introduction of a new service which, if approved, would herald a significant change for the .uk domain name space.
Young shoppers ‘most likely to complain publicly on social media when customer service fails’
UK shoppers seek customer service support by email (49%) or phone (43%), and younger shoppers are highly likely to turn to social channels when these touch points fail, with 46% of under 25s and 33% of 25-33 year olds using social to air their grievances more publically, according to new research.
Mail.Ru rebrands as my.com for international markets
Russia’s Mail.Ru Group has rebranded its international email service as my.com, as the first looks to expand.
Google’s iPad rival Nexus 10 unveiled
Google has unveiled the latest version of its Nexus tablet range, alongside a new smartphone and operating system, as its rivalry with Apple intensifes.
Superfast 4G launched in 11 UK cities
A new era of superfast mobile internet begins in the UK today, as 4G products and services are made available to millions of consumers in 11 cities across the UK.
Tesco Clubcard serves up digital rewards- Pizza Express first to sign up
Tesco Clubcard has joined forces with Eagle Eye to digitally distribute Tesco Clubcard Reward vouchers to its customers for the first time.
Marketers ‘failing to tie social media with lead generation’
While most marketers use social media to create brand awareness, they are failing to use the channel to capture information on leads, according to new research.
Email marketing’s consumer approval ratings at ‘all time high’ (Infographic)
Consumer approval ratings of email marketing remain at an all time high, with volumes rising as more people sign up to receive more emails for a second successive year, according to new research.