Top online retailers for usability: ASOS tops table as Harrods lags
ASOS is the best performing online retailer when it comes to customer experience, while Harrods is at the bottom, according to new research looking at UK ecommerce usability trends.
ecommerce
Social networks: the new ecommerce gateways [INFOGRAPHIC]
From shoppable Instagram feeds to ‘Buy’ buttons on Pinterest and YouTube, social commerce is reshaping the online shopping world as we know it. This infographic from shopping reviews platform 16 Best looks the the role of social networks as gateways to online purchases.
Top 100 UK exporters: Ecommerce firms play bigger role
Seventeen ecommerce companies featured in the 4th annual Sunday Times SME Export Track 100 league table, which ranks Britain’s small and medium-sized (SME) private companies with the fastest-growing international sales.
Unlocking the Potential of Chatbots [INFOGRAPHIC]
How can chatbots improve the user experience in ecommerce? This infographic looks at how AI can help customer service agents focus on more complicated tasks.
Alibaba sales soar 56% after record Singles Day sales
Record spending at its Singles Day shopping event helped sales at Chinese e-commerce giant Alibaba saw surge 56% in the last three months of 2017 on the back of record-breaking Singles day sales.
AI in ecommerce? Fashion consumers have mixed feelings
Less than half of older shoppers compared to Generation Z are comfortable with Artificial Intelligence (AI) in the future, according to new research into online fashion buying.
Brits quit queues after 6 mins 46 seconds
6 minutes and 46 seconds is the exact moment Brits will quit a queue, proving there is a limit to the nation’s willingness to wait in line, according to new research.
“Ghosting” customers costs retailers repeat sales
UK consumers are 4 times less likely to repeat-purchase from retailers who ‘ghost’ them after a sale, according to new research.
Nielsen Brandbank makes pack images ‘more mobile friendly’
As online plays a bigger part in grocery shopping, Nielsen Brandbank has launched a service to help brands and retailers drive and improve the m-commerce experience by making product images more mobile friendly.
Global Christmas shopping trends: UK and Germany lead way for speedy sites
UK and Germany led the way during the holiday period, China and Australia clocked the slowest times, according to new research.