Top 5 customer service tech trends for 2020
Research firm Gartner has revealed five emerging trends in technology adoption and where service organizations are getting the most return on investments (ROI) today.
digital trends
Brands focused on customer experience ‘3 times more likely to exceed business goals’
Focusing on customer experience directly leads to higher business growth, according to new research.
More games, less travel: How the Coronavirus is transforming mobile app behaviour
As the coronavirus continues to send tremors through the business and travel sectors globally, new data has shown a major drop in downloads, bookings and revenue on travel apps following the outbreak.
Top tips: Five digital trends to watch in 2019
Louis Georgiou, Managing Director at digital product and services consultancy Code Computerlove, shares his prediction of five digital trends to watch in 2019.
Switzerland digital trends: More than half of social network users on Instagram
While Facebook remains the most popular social network, Instagram is enjoying strong growth, according to new research.
Marketers ‘too optimistic on digital strategies being fit for purpose’
Senior marketers in large organisations are setting unrealistic expectations for their company’s ability to execute on digital strategies, according to new research.
Firms that prioritise customer experience ‘significantly outperform competitors’
Businesses that prioritise customer experience significantly outperform competitors, with half expecting to adopt AI customer experience by the end of 2018, according to new research.