Flatshare site Easyroommate transformed its customer experience and productivity by deploying Eptica’s multichannel customer service platform across its email and web channels. This case study shows how customer service calls have reduced by 75%, email handling time by 58% and First Contact Resolution has increased to above 90%.
Hotwire has launched an office in San Francisco, California, as the UK communications agency continues its expansion overseas.
Facebook fatigue is setting in across some of its biggest markets, with users across North America, Europe, Japan and Australia leaving the social network despite the reported growth in overall active users, according to new data.
Technology appears to be playing a role in reversing the stereotype of the male dislike of shopping. As the number of people owning a smartphone continues to rise, research from Kantar Media’s Global TGI (www.globaltgi.com) reveals that men lead the way when it comes to mobile shopping.
Move over sexting… this risqué new viral ad from Durex Australia puts a new spin on long distance relationship with a new way by combining sex and technology. See why its our video viral of the week below…
Twitter has launched a new music app which will recommend tracks based on a user’s followers.
In the UK, social networking remains the most popular single activity, but the proportion has slipped slightly, according to new data.
Google has launched its Map Maker in the UK, letting users add their favourite places, in a similar style to user contributions on Wikipedia.
YouTube dance phenomenon The Harlem Shake has generated over one billion video views in just 40 days.
Nielsen is to launch its online campaign ratings measurement system in Australia, Canada, Germany and Italy.