Amazon’s new tie-up with Morrisons reveals the web retailers’ ambition to be the pipe through which everything is delivered. ParcelHero’s Head of Consumer Research, David Jinks argues that the move is a cog in Amazon’s far wider plan to win customer loyalty through its Prime service.
Amazon is taking its grocery delivery service in the UK, partnering with supermarket giant Morrisons to deliver frsh food to customers.
Google is expanding its same-day delivery service to fresh groceries, competing with the likes of Amazon and Instacart.
Super Bowl 50 was the second most cluttered game ever, with 49 minutes and 35 seconds of advertising and promos, accounting for 22% of the total broadcast, according to new research.
Many customers find an increased click & collect service is improving the supermarket offering, with ‘more value’ being the number one are that they need to improve, according to a new customer survey.
Tom Weeks, UK Sales Director at Ve, shares some of the smartest ways brands can influence consumer behaviour through psychological triggers.
Amazon shares have fallen 12% in after-hours trading as quarterly results missed Wall Street expectations, despite getting twice as much profit.
Video-streaming company Netflix said its customer numbers surged more than expected last quarter, as it looks to target more affluent international customers.
With VR device sales forecast to hit 14 million units worldwide in 2016, Steve Dann, CEO, Amplified Robot, looks at what is happening with VR in ecommerce and how it is being used to improve online retail experiences.
Online retailers such as Amazon have transformed customer expectations across every market – and Communications Services Providers (CSP) are as eager to drive up their Net Promoter Score (NPS) as any other company. Yet by failing to recognise the impact of day to day network performance, or Technical Promoter Score (TPS) on the customer experience … [Read more…]