Jon Clarke, Founder & CPO at Cyance, looks at how accurate intent can increase engagement rates and drive the evolution of account-based marketing to account-based experience.
Guest comment: How the digitised in-store experience will transform the future of retail marketing
As more people get vaccinated over the coming months, footfall will increase dramatically and retailers need to prepare for what’s to come. For Marcel Hollerbach, CMO at Productsup, the in-store and digital shopping experience needs to be connected. Retailers shouldn’t expect consumers to completely abandon the digital shopping experience that they relied on solely during … [Read more…]
Ready for take-off: rebuilding trust in the travel and hospitality sectors with customer engagement
The complexities and confusion around the rules that govern travel and hospitality mean that customers are taking a lot longer in considering a first purchase. Magith Noohukhan, Customer Engagement Evangelist at Braze, looks at the impact the pandemic has had on brand loyalty for hospitality and travel brands and strategies for better retention.