The Financial Ombudsman Service (FOS) this week announced that it had received 84,212 complaints about financial providers in the UK between January and June of this year, marking a three percent increase from the final six months of last year. Of the 84,212 complaints made, over half were made in relation to Britain’s five biggest … [Read more…]
Social media 'could provide clues for banks to tackle complaints'
The Financial Ombudsman Service (FOS) this week announced that it had received 84,212 complaints about financial providers in the UK between January and June of this year, marking a three percent increase from the final six months of last year. Of the 84,212 complaints made, over half were made in relation to Britain’s five biggest … [Read more…]
Mobile video: 12.1 million users in Europe with UK leading the way
The number of people viewing video on mobile devices has increased 66% in the past year to 12.1 million mobile consumers across the UK, France, Germany, Spain and Italy, with on-demand programmes growing 99% in the last year alone, according to new data.
Brits swap sofa for social when it comes to ‘event TV’
With the rise of ‘event TV’ like X Factor, Strictly Come Dancing and sporting events, more and more Brits are using social networks and instant messaging to chat to friends as the events unfold.
Brits swap sofa for social when it comes to ‘event TV’
With the rise of ‘event TV’ like X Factor, Strictly Come Dancing and sporting events, more and more Brits are using social networks and instant messaging to chat to friends as the events unfold.
Brits swap sofa for social when it comes to 'event TV'
With the rise of ‘event TV’ like X Factor, Strictly Come Dancing and sporting events, more and more Brits are using social networks and instant messaging to chat to friends as the events unfold.
Right to reply: Blackberry’s iPad rival Playbook focuses on core customers
Blackberry maker Research In Motion unveiled its much anticipated tablet computer that it hopes will challenge Apple’s iPad. Tim Renowden, Ovum analyst looks at how the switch to new platform will leave Blackberry needing to convince developers to be taken seriously as a rival to Apple and Google’s Android platform.
Right to reply: Blackberry’s iPad rival Playbook focuses on core customers
Blackberry maker Research In Motion unveiled its much anticipated tablet computer that it hopes will challenge Apple’s iPad. Tim Renowden, Ovum analyst looks at how the switch to new platform will leave Blackberry needing to convince developers to be taken seriously as a rival to Apple and Google’s Android platform.
Right to reply: Blackberry's iPad rival Playbook focuses on core customers
Blackberry maker Research In Motion unveiled its much anticipated tablet computer that it hopes will challenge Apple’s iPad. Tim Renowden, Ovum analyst looks at how the switch to new platform will leave Blackberry needing to convince developers to be taken seriously as a rival to Apple and Google’s Android platform.
Social media and online PR: UK biz ‘not doing enough’
Although investment in social media and PR is set to rise next year, Britain’s businesses are failing to make the cultural and budgetary commitments required to maximise the channel’s potential, according to a new report.