Zara opens first ‘digital store’ in London
Zara has unveiled a pioneering new digital store concept at Westfield Stratford city.
E-commerce
Online retail goes from strength to strength in April
Despite it reportedly being another difficult month for sales and footfall on the high street, UK online retail sales went from strength to strength in April, up +18.8% year-on-year (YoY) according to the latest figures from the IMRG Capgemini e-Retail Sales Index.
Ocado partners US supermarket giant Kroger for online shopping deliveries
UK online grocer Ocado has signed an exclusive partnership with America’s second-biggest supermarket chain.
Retailers are losing online sales due to unhelpful websites
Almost half of consumers would be more persuaded to make expensive purchases online if websites were more helpful and contained better in-depth product information, according to new research.
Hospitality leads digital transformation of luxury category
Luxury advertising is rapidly shifting towards digital media, led by luxury hospitality brands. 50% of luxury hospitality advertising will be digital this year, up from 47% in 2017, according to new research.
One in four consumers would open a bank account with Alexa
One in four consumers would be willing to open a bank account with a smart digital assistance such as Alexa and Siri.
Chinese shoppers buying more overseas (but overseas retailers not ready)
60% of Chinese consumers intend to shop more via cross-border ecommerce despite concern by 80% of overseas retailers that their online sales capabilities aren’t adequate to succeed in the country, new research reveals.
The growing delivery experience gap: Retailers’ fulfilment offers fail to deliver
70% of consumers want more flexibility in fulfilment, yet just 4% of retailers offer changes to delivery after an order has been placed, according to new research.
Free-Wifi glitches could cost retailers in-store conversions
While offering free Wifi in-store can offer additional conversion opportunities to retailers, failing to deliver a friction-free service could, in fact, result in poor customer experience and lost sales opportunities, according to new research.
Automation: Five Ways to make an SME look like an Enterprise
Customer expectations have never been higher – and while smaller companies have the benefit of both agility and innovation, delivering the same level of consistency and service offered by larger competitors can be a challenge. Mike Cockfield, Managing Director at Khaos Control outlines the five steps to automating a top quality customer experience.