UK mortgage giants “failing customers online”
Three of the UK’s biggest mortgage providers have hit rock bottom when it comes to online experiences, according to research from financial experience design agency Dock9.
Month: June 2017
Technology trends: Effect of brexit vote on technology consumption
Over half (58%) of UK consumers said they are now more likely to shop around following Brexit price increases on tech, with nearly a quarter of those asked (21%) stating they would consider switching allegiance from their usual brand of technology, according to new research.
Company bosses rank customer experience above sales and marketing
UK and US business executives rank customer experience above sales and revenue as the key focus in 2017, according to new research.